Privacy Policy

1. 📥 Information We Collect

1.1 Information You Provide

• Account Details: Email address and name during signup.
• Uploaded Content: PDFs, videos, images, text, and URLs you upload to your Jeenie library.
• Search Queries & AI Interactions: The text of the searches and queries you perform using the platform.
• Payment Information: When you subscribe to Jeenie Pro, payment details are collected by our payment processor, Razorpay. We do not store card details, only transaction IDs and subscription status.

1.2 Information Collected Automatically

• Usage Data: How many items, videos, and PDFs you ingest, your search history, and feature usage to enforce tier limits.

2. 🎯 How We Use Your Information

• To provide, operate, and build your personal study library.
• To generate AI answers, summaries, and timestamp-level video search results.
• To manage your subscription limits and process recurring transactions.
• To respond to your support queries.

🔒 We do not sell your personal information to third parties, ever.

3. 📤 Information Sharing and Disclosure

• AI Providers: We use AI models (e.g., Google Gemini API) to process and embed your uploaded documents and videos to make them searchable.
• Service Providers: We share data with trusted third-party service providers who help us operate (e.g., Razorpay for payments, secure cloud hosting).
• Legal Requirements: We may disclose information if required by law or government authority.

4. 🗂️ Data Retention and Deletion

• Library Content: Retained as long as your account is active. You can manually delete any item from your dashboard at any time.
• Account Deletion: You may request complete deletion of your account and all associated library data by contacting support.

5. 🔐 Data Security

We implement industry-standard security measures to protect your information:

• Data is encrypted in transit and at rest.
• Payment processing is handled entirely by Razorpay (PCI DSS Level 1).

6. 📬 Contact Us

For privacy-related questions or data deletion requests, contact us at:

• Email: info@koax.in
• Business Address: Koax Industries OPC Pvt. Ltd., India