Refund & Cancellation Policy

We want you to be completely satisfied with Jeenie. This policy governs all subscription purchases made on Jeenie. All payments are securely processed through Razorpay.

1. ❌ Subscription Cancellations

• Jeenie Pro operates on a monthly auto-renewing subscription model.
• You may cancel your subscription at any time through your Settings page.
• Upon cancellation, you will not be charged for the upcoming billing cycle.
• Grace Period: You will retain full access to Jeenie Pro features until the end of your currently paid billing period. We do not prorate cancellations mid-month.

2. 💰 Refund Eligibility

• General Rule: Subscription payments are generally non-refundable once the billing cycle has begun, given the instant access to heavy AI computing limits.

3. ⚠️ Technical Failures

• If you are charged but your account is not upgraded to Pro due to a technical error, we will manually resolve the issue and extend your subscription, or issue a full refund.
• Please contact us immediately with your Razorpay payment details if this occurs.

4. 🛑 Refunds for Terminated Accounts

If your account is terminated due to a violation of our Terms of Service (such as abusive API usage or sharing accounts), you will not be eligible for a refund of your active subscription.

5. 📬 Contact

For all refund queries or to request a cancellation manually:

• Email: info@koax.in
• We respond within 24 hours on business days (Mon–Sat).